About Us
Your internet password. By accepting and using your internet password for trade terms you are deemed to have accepted our terms and conditions.

Confidentiality. Zimame.com is a secure shopping site and all information given to us through the site will be treated as confidential. We do not give any information about you to third parties.


Our products are all ethically traded, and produced in Southern Africa. If you would like info about the various producers, and images, please ask and we will be happy to supply these. These terms and conditions supersede all previous ones, and we reserve the right to alter them at any time without notice.

Making A Purchase

Ordering online.

For new customers an initial minimum order is £100 (incl VAT @ 20%) Thereafter there is no minimum order.
[Existing Injabulo wholesale account customers may continue to order using existing account details]

We aim to keep a good level of products in stock, however all products are subject to availability, and we reserve the right to withdraw lines from sale at any time and without notice. If you are ordering large quantities, we may well send a part order, and send the remainder once we have re-stocked.

Special orders - ie large quantities of any item(s) or non-stock items usually need to be be paid for at the time of ordering.
We would generally expect to have these in within a few weeks, but please ask for an estimated time of delivery. We may be able to hold other stock for a limited period for you while waiting for a delivery, {or send in 2 parts}.
Please note that some of the lines we stock are 'special orders' to ourselves, and will take longer to replenish.


Back orders are not normally generated, but may be done so at our discretion.

Discrepancies/damaged goods. Please notify us within 48 hours of receipt of your order if there is anything damaged, or missing from your order.

We always acknowledge receipt of an order by email or phone as soon as possible.

If you haven't had a reply after a few days, please contact us....as we have found when sending out group emails to you all - they sometimes go astray.

Please check current prices by logging in to our website.
Prices advertised on printed material will be current when issued, but may be subject to rises at any time due to price rises imposed by our suppliers and other rising costs. Sorry, but we are unable to issue warnings of forthcoming price rises.

Shipping And Handling

For orders up to £140 (excluding vat] delivery will be by 2nd class post/standard parcel and charged as follows:
Order value Up to £15 [+ VAT] - £2.50 [# see note below]
Order value Up to £50 [+ VAT] - £4.50 [no more than 1kg packaged weight]
Order value Up to £140 [+VAT] (or over 1kg) - £6.50

For 1st class delivery on all the above please allow additional £2 .

# NB If the total weight is under 100g and can be sent as a large letter it would normally be sent 1st class.



A carriage free order is £140 ( + VAT) for NON urgent orders to the UK mainland only.

For URGENT orders over £140, the approx shipping charges will apply:
£6.50 [up to 750g] or
£8.50 [over 750g)
£10 (2 KG and over).

Additional charges for first class delivery, wherever possible, will be advised before the parcel is sent.

PLEASE NOTE, THESE ORDER VALUES WILL HAVE VAT ADDED AT 20%

All orders outside mainland UK will be packed and weighed and charged accordingly, but are normally £12.50.


It is our aim to provide a speedy service whilst keeping postage costs to a minimum for all. With this in mind we will always try to find the best postage option available at the time, which may mean holding a parcel for a few days and posting in bulk. We normally send parcels out within 7 days at the latest, after payment.
For this reason. we reserve the right to pass any surcharges for using a faster service, or making a special trip to town, onto that customer.
We are always happy to discuss options with you - please call us.

In order to keep costs down further, we have a 'no-frills' approach to our packaging, and always use re-cycled boxes [- we are often overwhelmed by boxes from friends!!] As each order is diferent in shape and size, special boxes wouldn't work anyway - instead we try to match the box to the order, and we take great care with the packing, to ensure that the contents reach you in best possible condition.

Delivery Schedule
Despatch - we aim to despatch all orders within 7-10 working days of receipt of payment, usually sooner.
Parcels will normally be sent out midweek by standard/economy delivery.
If you want your order urgently, please contact us to discuss. Requested express delivery on any order will carry a surcharge. {This also applies to orders which would normally be carriage free.}


Special orders (non-stock items or large orders) will take a few weeks and will be received. We will always notify you if there is going to be a delay with any aspect of your order.


Please contact us if you are concerned that your parcel hasn't arrived when expected. UK orders should reach their desination within 14 working days of payment. Orders outside the uk may take a little longer.

Back Orders
Back orders are not normally generated, but will be done so at our discretion.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. If your order is exempt from VAT you will need to supply your exemption number.

Credit Card Security
When paying by credit /debit card you are taken to a secure site to place your card details. You will receive confirmation from us that your order has been processed and payment received.
If you would prefer to give your card details by phone, you can do that.


When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Card details given to us over the phone are destroyed once the trasaction is confirmed.

Guarantee
Should you wish to return any of our products we will refund the cost of the item in full if it is received back in the same condition that it was sent out to you, within 30 days of shipment.

Please report any breakages or losses with 48 hours of receipt.

A refund will be made within 30 days of an item being returned.

Reaching Us
For any enquiry about your order please email us at info@zimame.com or call on 01822 810844

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery where applicable. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Please note - if we need to make a refund on a card payment, an admin fee will apply.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms
Payment Options :


Credit/debit card - online, or by phone.
Cheque.
Bacs (click 'invoice with order' option) - Please ask us for our account details.
Offshore/International customers please request our IBAN/BIC deatils.

Paypal. Please let us know if you would like to pay this way, so we can 'turn it on' in our system. Thank you.

If you have already agreed credit terms with us, we will include an invoice with your order. We request that account customers adhere to our trade terms, which are strictly 30 days from the date of the invoice.



All goods remain the property of Zimame until paid in full.